SHIPPING / PAYMENT METHODS

Payment and shipping

The following conditions apply:

Shipping and return conditions

Delivery takes place within 3-5 days within Germany

Shipping costs (including VAT)

Domestic deliveries (Germany):

Shipping costs within Germany are €5.90. For orders over €100, shipping is free within Germany.

Deliveries abroad:

We calculate shipping costs abroad:

Austria:
Standard (7–10 days): EUR 15.90

Switzerland:
Standard (2–5 days): EUR 18.90

Europe (EU):
Standard (3–7 days): EUR 15.90

USA:
Standard (4–10 days): EUR 29.90

Worldwide:
Standard (4–10 days): EUR 39.90

All orders are shipped with DHL Go-Green. DHL usually delivers on working days between 9 a.m. and 6 p.m. You can specify an alternative delivery address when ordering, e.g. your work address.

Delivery times

Unless a different deadline is specified in the respective offer, the goods will be delivered domestically (Germany) within 7 - 10 days, and for international deliveries within 10 - 14 days after the contract has been concluded (if advance payment has been agreed, after the time of your payment instruction). Please note that no deliveries are made on Sundays and public holidays.

If you have ordered items with different delivery times, we will send the goods in one shipment unless we have made different arrangements with you. In this case, the delivery time is determined by the item you ordered with the longest delivery time.

Return to

We want you to be happy with our products. If that is not the case, you have the option of returning the package to us within 14 days of receiving the goods. Please ensure that the returned items are in perfect condition.

Please send returns to the address below.

Nicole Sautter
Bantschowstr. 38
22391 Hamburg
Germany

For returns within Germany and international returns, we ask you to arrange shipping at your own expense. If you paid via PayPal, you can use the PayPal service here and have the shipping costs refunded. You can find more information at: https://www.paypal.com/de/webapps/mpp/refunded-returns

Your return will be processed as quickly as possible. As soon as we have transferred the outstanding amount back to your account, we will inform you by email. The refund will be made using the same method as the transfer to us.

Accepted payment options

– Prepayment by bank transfer

– Payment via PayPal

– Payment via PayPal Express

– Payment via PayPal (credit card, direct debit, invoice if necessary)

Further details on payment

If you pay by invoice, the invoice amount must be paid within 7 days. Please remember to include the invoice number in the intended purpose. We will ship the item after receipt of payment.